help centre
How Can We Help You?
We’re here to ensure that your experience around this digital campfire is as seamless and inspiring as it’s meant to be. Whether you’re a storyteller sharing your voice, a listener discovering the power of Right Story, or a partner helping us amplify the fire, this is the place to find answers, support, and connection.
If you can’t find what you’re looking for, don’t hesitate to reach out. Every question brings us closer to understanding how we can grow this space together. Let’s navigate this journey side by side.
FAQ
What is the VA Network?
The VA Network is a nonprofit platform and digital campfire dedicated to amplifying Indigenous voices and sharing stories that matter. It’s a space where storytelling becomes medicine, guiding us back into balance with the land, with each other, and with the wisdom of those who came before.
What does ‘VA’ mean?
Browse our collections, and select the stories that resonate with you. All content is always free to access.
How can I watch films and series on the VA Network?
Browse our collections, and select the stories that resonate with you. All content is always free to access.
Can I save my favorite content to watch later?
Yes! Once you’re logged in, you can add films, series, and more to your personal collection for easy access anytime.
Is the VA Network available internationally?
Absolutely. The fire is open to everyone, everywhere. Our stories are global, and our impact reaches across borders.
How can I contribute to the VA Network?
You can support the VA Network by donating, partnering with us, or purchasing from our Marketplace, where proceeds directly support artists, storytellers, and Indigenous communities.
Where do my donations go?
Every contribution helps amplify Indigenous voices, support cultural preservation, and foster real-world action. Funds are reinvested into the communities, artists, and projects that keep the fire burning.
Can I share my own story on the VA Network?
Yes! We welcome filmmakers, storytellers, and artists who align with our mission. Visit our Submit page to learn more about sharing your work with the network.
What types of stories are you looking for?
We prioritize stories that explore connection, resilience, and reciprocity. These can be films, series, podcasts, or interactive projects rooted in place and culture.
What is the VA Marketplace?
The VA Marketplace is a space to purchase authentic, handcrafted items made by Indigenous artisans and creators featured on the network. Every purchase supports the artists, their communities, or projects they nominate.
How do I know the items are ethically sourced?
We work directly with artists and their communities to ensure all items are authentic, fair-trade, and created with respect for cultural traditions.
How can I contact the VA Network team?
If you have further questions or need assistance, you can reach us via email at [Your Email Address] or through our social media channels.
What if I have a technical issue?
If you’re experiencing technical difficulties, please visit our Technical Support section or contact us directly for help.
If you have a question that isn’t listed here, don’t worry – the fire is open, and we’re here to help. Reach out anytime, and let’s keep the flames burning bright.
The fire is always burning, and there’s always room for more around it.
Whether you’re a storyteller, a listener, a dreamer, or a doer, your voice matters here. At the VA Network, connection is everything – it’s the thread that ties us to the land, to each other, and to the stories that guide us forward.
We’d love to hear from you. Whether you have a story to share, a question to ask, or a spark of inspiration to add to the flames, this is your invitation to join the conversation.
This is more than getting in touch—it’s about stepping into relation. Because every connection strengthens the web, every voice adds to the song, and every story shared brings us closer to re-becoming custodians of this earth.
The fire is open. Pull up a seat. Let’s talk.
Your security is our top priority.
Privacy Policy
We are committed to protecting your data. Learn how we handle your personal information in our Privacy Policy.
Data Security
Our platform uses advanced encryption and security protocols to keep your data safe. For more information, visit our Security Overview.
Terms of Service
Familiarize yourself with the guidelines for using our platform in our Terms of Service.
Financial Information and Transparency
We believe in transparency when it comes to financial information:
Billing Details
Access all your payment history, invoices, and subscription details in the Billing section of your account.
Refund Policy
For information on cancellations and refunds, refer to our Refund Policy.
Pricing Structure: We provide clear, upfront pricing for all services—no hidden fees.
Support Funds
A portion of your payments contributes to our support initiatives, detailed in our Financial Transparency Report.
If you have additional questions about payments or financial policies, contact us at finance@thevanetwork.org
Share your story.
Whether you’re a storyteller, a listener, a dreamer, or a doer, your voice matters here. At the VA Network, connection is everything – it’s the thread that ties us to the land, to each other, and to the stories that guide us forward.
We’d love to hear from you. Whether you have a story to share, a question to ask, or a spark of inspiration to add to the flames, this is your invitation to join the conversation.
The fire is open. Pull up a seat. Let’s talk.
